Cancellation and Refund Policy

1. SaaS Subscription Cancellation

Merchants can cancel their Ziona POS Pro subscription at any time directly through their account under Settings → Plans & Billing, or by emailing our support team at support@zaayasoft.com.

Upon cancellation, your subscription remains fully active until the end of your prepaid billing period (monthly or annual). You will not be billed for subsequent renewal cycles.

2. 7-Day Money-Back Guarantee

We believe in the value Ziona POS brings to your retail business. If you are unsatisfied with Ziona POS Pro for any reason, you are entitled to a 100% full refund within 7 days of your initial Pro subscription purchase.

3. Refund Processing Timeline

Approved refund requests are submitted to our payment processor (Razorpay) within 24 business hours. The funds are credited back to your original payment method (Bank Account, UPI, or Debit/Credit Card) within 5 to 7 business days, depending on your bank's settlement schedule.

4. How to Request a Refund

To initiate a refund, please send an email to:
Email: support@zaayasoft.com or maheshtheril25@gmail.com
Subject: Refund Request - [Your Business Name]
Please include your registered email address, transaction/Order ID, and reason for refund.